Last updated: March 2026
These Terms of Service ("Terms") govern your use of Zally AI's software services ("Service") provided by Zally AI ("we", "us", "our"). By using our Service, you agree to these Terms.
Zally AI provides automated fax processing software that reads, classifies, and files incoming faxes into DrChrono Electronic Health Record systems on behalf of medical practices.
You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use of your account.
The Service is billed monthly at the rate in effect at time of subscription. Payment is due at the beginning of each billing period. We reserve the right to suspend access for non-payment after a 10-day grace period. Billing begins on the date your service goes live. Setup and configuration preceding your go-live date is included at no charge.
You acknowledge that use of Zally AI for processing patient health information requires execution of a Business Associate Agreement (BAA). You agree not to use the Service to process PHI until a BAA is in effect. You are responsible for ensuring your use of the Service complies with HIPAA and all applicable laws.
You may use the Service only for your own internal business operations. You may not resell, sublicense, or provide the Service to third parties without our written consent.
We will use commercially reasonable efforts to maintain Service availability. We do not guarantee uninterrupted or error-free operation. Scheduled maintenance will be communicated in advance when possible.
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ALL DOCUMENTS WILL BE PROCESSED WITHOUT ERRORS OR OMISSIONS. YOUR STAFF REMAINS RESPONSIBLE FOR REVIEWING ESCALATED ITEMS AND VERIFYING CRITICAL CLINICAL INFORMATION.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE FEES PAID BY YOU IN THE THREE MONTHS PRECEDING THE CLAIM.
Either party may terminate the Service with 30 days written notice. We may terminate immediately for material breach of these Terms. Upon termination, your access to the Service will cease and we will provide a reasonable period for data export.
We may update these Terms from time to time. Continued use of the Service after changes become effective constitutes acceptance of the revised Terms. We will notify active customers of material changes by email with at least 30 days notice.
These Terms are governed by the laws of the State of Rhode Island, without regard to conflict of law principles.
For questions about these Terms, please contact us through the contact page.